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An enterprise AI assistant grounded in company knowledge, automating support and internal workflows.
An enterprise AI assistant grounded in company knowledge, automating support and internal workflows.
SmartChat is a retrieval-augmented AI assistant that answers employee and customer questions from a company's knowledge base, drafts responses, and automates routine workflows across departments.
Helix's support team was overwhelmed by repetitive questions, and employees wasted hours searching scattered documentation. Generic chatbots gave inaccurate, ungrounded answers.
We built a retrieval-augmented assistant grounded in Helix's own knowledge base, with guardrails, citations, and workflow automations. It routes complex cases to humans while resolving routine ones instantly.
Measurable outcomes delivered for the business.
Resolved without human agents
For common inquiries
In the first six months
“I have worked with Divination Digisol for all our digital marketing work. I have worked with them for our social media marketing and Google AdWords. Team Divination is very creative, helpful and above all, very easy to work with.”
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